Shop Updates with COVID-19

In observance of the Shelter in Place Ordinance by the City of Austin, we have reduced services and continue to adhere to CDC guidelines to ensure staff and customer safety. The Lamar, Parmer, and Research locations will be open Wednesday through Sunday from 11 AM to 5 PM for curbside service only. The Guadalupe location will offer repair pickups of current in-service bikes by appointment only. The Bee Cave location will be closed during this time. We’ll outline some instructions below on how to pick up bikes currently in service, special orders, and online orders, and how to set up an appointment to drop off your bike for service.

Store hours, temporary closures, and service bike pickups:

Lamar, Parmer, and Research locations are open for curbside service only Wednesday through Sunday, from 11 AM to 5 PM. Appointments are encouraged, but not required. No customers are allowed within the shops, and we are strictly adhering to social distancing practices. If you drive to one of our stores, we ask that you remain in your vehicle. We will greet you and determine how we can best serve you. If you walk or ride to one of our locations, please be mindful of maintaining a minimum of 6’ between yourself and anyone you may encounter while we help you. For questions call or email the shop of your choice:

Lamar: (512) 477-3472, [email protected]
Research: (512) 345-7460, [email protected]
Parmer: (512) 637-6890, [email protected]

Guadalupe will only be offering pickups of existing service bikes, by appointment only. Customers with bikes still in service will be contacted by the shop to schedule their pickup. If you have any questions, email [email protected]

Bee Cave will be closed completely until further notice. If you have a bike currently in service at Bee Cave, you will be contacted to inquire as to which shop you would prefer to pick up your repair. Pickups will be offered at Lamar, Research, or Parmer. Please allow for an additional 24 hours for us to transfer your bike to your preferred shop location. That shop will then contact you when it's ready so you can pick up your bike. Special orders that were due to arrive at the Bee Cave shop will follow the same procedure. Email [email protected] with any questions.

New purchases, online orders, pick-up, and returns:

Bikes, parts, accessories, and other gear are available to purchase curbside or on our website at bicyclesportshop.com, 24/7. You select in-store pick-up which is handled curbside at the shop. We will notify you as soon as your order is ready for curbside pick-up. When you arrive at the store to pick up your items, please call to let staff know you’ve arrived and provide them with identifying information, such as the vehicle you are in, so they can greet you. Also, please have your driver’s license and credit card used to make the online purchase so we can verify your order. You may also select shipping as an option and have the items sent to your home. Shipping is currently available for most parts, accessories, apparel, and pre-owned bikes. 

If you have any questions or are unable to find the item you are seeking, please contact us and we can guide you to a product or help you find an alternative. We’re happy to help!

To maintain our sanitation efforts, we are not allowing new bike test rides or trying on apparel. Our expert staff will talk you through the purchase to answer any questions. During this time all wearable items (helmets, shoes, etc) cannot be returned or exchanged. Please check here for our return policies.

Bikes in need of service:

Lamar, Parmer, and Research will be accepting bikes for service. We are offering quick turnaround service for most simple repairs such as flat fixes, derailleur adjustments, and other minor service procedures. We will be able to tell you right away if your bike qualifies for this service. If not, it will need to be left for assessment and you will receive a call back with an estimate and eta for approval before we begin your repair. We are occasionally experiencing longer than normal turnaround times for more in-depth repairs. There will be a $10 fee added to all bikes brought in for repair to account for disinfecting the bike three times during service. 

Cleaning practices:

Continual cleansing is a top priority to create a safe working environment for our staff and customers. We are consistently and thoroughly sanitizing touchpoints on every service bike, both when it’s taken into our system and before it’s returned back to the customer. In our stores, we are diligently cleaning every touch surface, including our pens, tools, and electronic devices at a minimum of once every hour. Our mechanics have dedicated stations that they are disinfecting throughout the day. Credit card terminals and payment devices are disinfected between every single transaction, and we are utilizing remote payments when feasible.

Please do not request an appointment if you are feeling ill, have a fever, or if you have been exposed to a sick person in the previous 14 days. You may cancel any appointments at any time if one of these conditions becomes present.

You may also email us at [email protected] during off-hours and someone will respond to you within 12 hours. If emailed during our regular business hours, you may expect a response within 2 hours.

Thank you for all of the love and support as we strive to keep everyone healthy and active.