Warranties and Returns

warranty and return policies

Thank you for purchasing your new bike from Bicycle Sport Shop. We hope you enjoy cycling as much as we do. Equipment plays an important part in cycling, but we also know the ride is what it’s all about. Whether you’re getting dirty on your favorite trail, riding around the neighborhood with your family or finishing your first charity ride, cycling offers something for everyone. And we pledge to do everything we can to help you make your time spent on the bike fun and fulfilling.

BICYCLE RETURN POLICY

You may return a bicycle purchased from Bicycle Sport Shop for a refund or credit within seven days of purchase, except the holiday season when we will accept bicycle returns until January 10th. Bicycle Sport Shop reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bicycle was purchased. If the bike was purchased with a check we will issue a refund check within 7 business days of the original sale. 

RETURN POLICY

We guarantee that any item you purchase from Bicycle Sport Shop will meet your expectations or we will give you an exchange, credit or full refund within 30 days of purchase. This guarantee excludes items used in a manner for which it was not made, abused or installed incorrectly. There are no returns or exchanges allowed on sale items that are marked as such. The original sales receipt is required for any return.

All items must be returned in the condition they were received in and in the original box including all of the packaging and manufactures instructions and information.

Item purchased in-store or on-line can be returned at any of our five Austin area locations.  If you are shipping an item back to us please contact our ecommerce department at websales@bicyclesportshop.com or 512-605-1397.  They will arrange return shipping for your item. 

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

It takes 1-2 business days to process an on-line return after it arrives at our warehouse. You’ll receive an email confirmation when your return is received.

EXCHANGE POLICY

You can exchange any item you purchase from Bicycle Sport Shop within 30 days of purchase.  All items must be returned in the condition they were received in and in the original box including all of the packaging and manufactures instructions and information. 

If you are shipping an item back to us for exchange please contact our ecommerce department at websales@bicyclesportshop.com or 512-605-1397.  They will arrange the return shipping for your item.  

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

 It takes 1-2 business days to process an exchange after it arrives at our warehouse. You’ll receive an email confirmation when your exchange is received. 

WARRANTY POLICY

If you feel like any product you purchased from Bicycle Sport Shop is a possible warranty due to a defect in materials or workmanship bring the item to any of our five Austin area locations where they will evaluate the item.  If you are shipping an item back to us please contact our ecommerce department at websales@bicyclesportshop.com or 512-605-1397.  They will arrange return shipping for your item.  If the item is deemed warrantable we will refund your shipping to us, process the warranty and cover the shipping to get the item back to you.   

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

It takes 2-3 business days to process a warranty after it arrives at our warehouse. You’ll receive an email confirmation when your warranty item is received

 

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